Frequently asked questions

FAQ

How do I place an order?

We strive to sell only the best teas at The Big Tea Co. Add our whole-leaf healthy teas to your cart and proceed through the checkout process. If you have any questions, please send us an email at thebigteaco@gmail.com, and we'll answer right away. Please let us know if you have a special order in mind, and we'll do our best to accommodate.

Payment and Shipping

We accept Visa, Mastercard, AmEx, and Discover. We'll make every effort to ship the same day.

Secure Ordering & Payment Options

Your payments are secure through Square, Stripe, and PayPal. We do not share or store credit card information.​

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Returns & Refunds​

If you have any problems with your order, please contact us, and we will make the order right if, for some reason, it is incorrect. We want you to be perfectly happy with your order.

How can I contact you?

You can reach us by Phone: 816-746-6301 or email: thebigteaco@gmail.com. We are always happy to answer your questions.

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